PRIVACY POLICY AND SECURITY INFORMATION
Introduction
This Privacy Policy describes how Rena Lange (USA), Inc. (sometimes hereafter "we" or "us") collects personal information from you, how we use it and to whom and under what circumstances we may disclose it. For visitors to www.renalange-onlineshop-usa.com (the "Site"): The Site is operated by The M. Lange & Co. GmbH, pursuant to an agreement with us. {To learn how The M. Lange & Co. GmbH handles the information it receives from and about you while you are on the Site, please click here.
Information Collection
We collect personal information from you when you: (1) purchase products from us, or on online; (2) register on the Site; (3) complete a survey; (4) participate in a sweepstakes or other promotion; (5) contact us; or (6) otherwise provide it to us. The information we collect may include your name, address, email address, telephone number, items purchased, date of birth, payment information and other information you may provide to us. We may combine the information we collect from and about you online with the information we collect from and about you offline. We may also combine your information with information we receive about you from other sources, such as address update services and, when required to prevent and detect fraud or to authorize certain credit transactions.
As part of the standard operation of the Site, we may collect certain non-personal information from you, including but not limited to your browser type, operating system, IP address and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other click-stream data.
We, or service providers acting on our behalf, may use cookies and web beacons to collect the non-personal information described above. A cookie is a small text file that may be stored on the hard drive of your computer when you access the Site. A web beacon is typically a one-pixel image, used to pass information from your computer to a website. We may also use cookies and web beacons to: (1) remember you when you return to the Site; (2) keep track of what you have in your online shopping cart; (3) provide you with customized content and advertising; (4) monitor Site usage; (5) measure the effectiveness of our advertising (both on our Site and on other sites) and emails; and (6) conduct research to improve our content, merchandise and services.
You are free to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the 'Help' menu of your browser to learn how to change your cookie preferences. By declining cookies, you may also block certain web beacons.
Access to Your Personal Information
You may access any personal information you provide to us, correct or modify any such personal information, or direct us to make no further use of your personal information. To do so, please send us an email with your request to webshop@renalange.com. In your request, please include your name and your email and postal addresses.
Information Use
We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products and services and to keep you informed about your orders; (2) to provide you with targeted offers and advertising on the Site; (3) subject to the choices you have expressed to us, to contact you with information and promotional materials, including our catalog, as well as offers from select partners; (4) to contact you when necessary; (5) for market research and to review and improve our merchandise selections, customer service, online and offline operations and overall shopping experience; (6) to protect the security or integrity of the Site and our business; and (7) otherwise, with your permission.
Information Disclosure
We may disclose information collected from and about you as follows: (1) to our service providers and suppliers, if the disclosure will enable any of them to perform a business, professional or technical support function for us; (2) as necessary if we believe that there has been a violation of the Site Terms of Use or of our rights or the rights of any third party; (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (4) in the event that our company or substantially all of its assets are acquired, your personal information may be one of the transferred assets; and (5) otherwise, only after providing notice to you and giving you the opportunity to instruct us not to share this information.
Maintenance of Personal Information in Germany.
Your personal information may be stored and processed in Germany by our affiliates and other third party service providers and may be accessed pursuant to a search warrant or other legally valid inquiry or order.
Security
We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Our service providers are not authorized to use or disclose your personal information for any purpose other than providing the services on our behalf or as otherwise required by applicable law.
To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication.
Retention
We only keep your personal information as long as reasonably required for the purposes we collected it, or as otherwise required by law.
Children's privacy
We do not direct the Site to, nor do we knowingly collect any personal information from, children under thirteen.
Third Party Websites
The Site may contain links to third-party websites, which may have privacy policies that differ from our own. We do not provide any personally identifiable customer information to these websites and are not responsible for the activities and practices that take place on these sites. Accordingly, we recommend that you review the privacy policy posted on any site that you may access through the Site.
Changes to This Privacy Policy
We may change this privacy policy from time to time. When we do, we will post the change(s) on our website. If we change the policy in a material way, we will provide appropriate online notice to you.
Contact Us
If you have questions about this Privacy Policy, please contact us at customerservice@renalangeusa.com
Browser advisory
PC users should place their online order using Internet Explorer or Firefox. Macintosh users should place their online orders using Safari or Firefox. These browsers allow us to offer our customers the highest level of security; some other browsers prevent users from viewing secure pages during the checkout process. We apologize for any inconvenience.
Conditions of use, notices and disclaimers
When you use this Web Site, you are automatically agreeing that both your access to the site and your use of it are:
Subject to the terms and conditions in this legal notice, which may change at any time without notice.
Subject to all applicable laws.
Undertaken at your own risk.
Please refer to this page frequently to review our current terms and conditions of use.
Copyright
The following elements of this Web Site are the property of M. Lange & Co. GmbH and are protected by United States and international copyright laws:
All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations - both individually and as they are compiled on the site.
All software.
Trademarks
The trademarks or trade dress of M. Lange & Co. GmbH, Rena Lange (USA) and each of our affiliates may not be used without our written permission. Trademarks or trade dress include the Rena Lange names and logos, and other graphics, logos, page headers, button icons, scripts, and service names of M. Lange & Co. GmbH and Rena Lange (USA), Inc., products, services, and programs.
All other trademarks that appear on this Web Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us or our affiliates.
Use
You have permission to electronically copy and print hard copies of pages from this Web Site solely for personal, non-commercial purposes related to placing an order or shopping with the Web Site. Unless we give you written permission in advance, any other use of this Web Site, its content and its information, including linking or framing to this Web Site, are strictly prohibited.
Errors and inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web Site. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
Disclaimer of liability
We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
No confidentiality
Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this Web Site. Any information, materials, suggestions, ideas or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.
Applicable law
By visiting this Web Site, you agree that, except with respect to disputes involving The M. Lange & Co. GmbH, which are governed by M. Lange & Co. GmbH policy, the laws of the state of New York or Delaware, without regard to principles of conflict of laws, will govern any dispute related to products purchased here or infringement on our intellectual property rights that might arise between you and us or any of our affiliates.
Disputes
Except with respect to disputes involving M. Lange & Co. GmbH, which are governed by M. Lange & Co. GmbH policy, any dispute relating in any way to products purchased here shall be submitted to confidential arbitration New York, New York. However, if you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in any state or federal court in the state of New York. You consent to exclusive jurisdiction and venue in such courts. Any arbitration under this agreement shall be conducted under the prevailing rules of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration with respect to this Web Site or to products purchased here shall be joined to an arbitration involving any other party, whether through class arbitration proceedings or otherwise.
